- Define and Document your problem. M.R. counted the berries and used the actual number to give her complaint more validity.
- Look for the manufacturer's number: Frequently, the makers of a product are very willing to provide refunds or replacements for shoddy, inadequate or damaged merchandise. They want your return business and will take extra steps to make you happy. Look for the toll-free number on the package.
- Politely explain your problem: Respect, honesty and a calm tone will help you get your money back. In contrast, customer-service reps will be less willing to send you free coupons or a rebate if you are abusive on the phone.